Privacy Policy

Hairbear Creative Ltd is committed to developing open and trusted relationships throughout our professional services. We have responsibilities to look after your personal data and respect your privacy so we take this part of our relationship very seriously.

When we refer to data and personal data, we mean information which can identify you or which could be used to identify you, such as your name and contact details.

Personal data we collect about you:

Your name and contact details (email address & telephone number)
When you complete an enquiry form (when you contact us directly or through a third party in relation to our services)
Communication we have with you (emails, letters, telephone calls, messages sent to us through our social media platforms)
When you get in touch with us (when you respond to our requests for feedback)

We do not collect sensitive personal data.

How we use your personal data

We can only use your personal data if we have a proper reason for doing so. According to the law, we can only use your data for one or more of these reasons:

To fulfil a contract we have with you, or
If we have a legal duty to use your data for a particular reason, or
When you consent to it, or
When it is in our legitimate interests.

Legitimate interests are our business or commercial reasons for using your data, but even so, we will not unfairly put our legitimate interests above what is best for you.

What we use your personal data for

To provide services to you
Communicating with you and to send you information about services we are providing you
To communicate with you and manage our relationship with you
To inform you about our news and offers that we think you might be interested in
To meet our health and safety responsibilities
To manage risk for us and our clients
To obey laws and regulations which apply to us and the way we deliver our services
To respond to complaints and to seek to resolve them
To run our business in an efficient and proper way
To fulfil our administrative purposes including accounting, billing and audit
To improve our products and services
To protect our business interests

How we use your data to personalise the service we offer you

We use the data we collect about you from different sources and touch points to try to understand more about you and your preferences, so that we can personalise the service we offer to you. We use information collected from enquiry forms, email interaction and phone calls you have made. We will not use Cookies. A cookie is a small file that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. Cookies set by parties other than the website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). As the means by which you can manage cookies vary from browser-to-browser, you should visit your browser's help menu for more information.

Marketing: How to manage the marketing messages you receive

We may send you marketing communications by email if you have indicated that you are happy to receive such emails (or if you have used our services or we have been in contact in relation to our services and you have not told us that you no longer wish to receive marketing emails). Our marketing communications include information about our services, articles and special offers we think would be relevant to you. You can opt out of receiving marketing emails by clicking on the unsubscribe link which we include in all our marketing emails.

Please note that if you tell us that you do not wish to receive marketing emails, you will still receive emails which are necessary to perform the contract we have with you.

Please note that if you ask us to stop sending marketing emails, we will keep a note of your personal information and your request so that we can make sure you are excluded from the emails when they are sent out.

How long we keep your data

We keep your data only for as long as we need it. How long we need data depends on what we are using it for, whether that is to provide services to you, for our own legitimate interests (described above) or so that we can comply with the law.

We will actively review the information we hold and when there is no longer a customer, legal or business need for us to hold it, we will delete it securely.

How we protect your data

We protect your personal data against unauthorised access, unlawful use, accidental loss, corruption or destruction by using technical measures such as password protection on the systems your data is held on. We also use operational measures to protect the data, for example by limiting the number of people who have access to the databases in which your information is held.

Sharing your data

We share some of your personal data with third parties when required to fulfil a contract we have with you. We will make sure that our suppliers respect your personal data and comply with data protection laws.We may also share your data when used as feedback on our services.

Your rights

You are entitled to see copies of all personal data held by us and to amend, correct or delete such data. You can also limit, restrict or object to the processing of your data.

If you gave us your consent to use your data, e.g. so that we can send you marketing emails, you can withdraw your consent. Please note that even if you withdraw your consent, we can still rely on the consent you gave as the lawful basis for processing your data before you withdrew your consent.

To raise any objections or to exercise any of your rights, you can get in touch via the SAY HELLO page.